Last updated 12 March 2026.
Connecto provides continuous backup and restore of customer-designated data. Capacity, history window and support tier are determined by the plan selected.
You are responsible for selecting the data to protect, for maintaining your encryption keys where client-side encryption is enabled, and for the lawfulness of the data you store.
We target 99.99% availability of the restore API on the Scale tier. Scheduled maintenance is announced at least 72 hours in advance.
Plans are billed monthly in advance based on protected capacity. Overage is billed at the rate published on the pricing page.
Either party may terminate with 30 days' notice. On termination you may export your data for 14 days before deletion.
Our aggregate liability is limited to the fees paid in the twelve months preceding the claim.